Frequently asked questions
Do you store the figures I enter?
Only when you press Save. A calculation you do not save is never written down. Saved records are yours: export or delete them at any time.
How many free calculations do I get?
A fixed number per tool per day, shown in each tool and on the pricing page. The count resets at 00:00 UTC.
Where do the distances come from?
You enter them, in nautical miles. The map shows the great-circle line between the places you click, as a reference only: a ship sails around land, so the real distance is longer.
How is the Voyage Estimator calculated?
With the calculation engine of the naulic voyage estimation platform. It works out the intake against deadweight and cubic capacity, the days at sea and in port, the fuel by grade, the freight and commissions, the voyage costs, the time-charter equivalent (TCE) and the net result after the running cost.
Why does the example show those figures?
The example is the engine's published reference voyage, a test case with a known answer. It is not a market figure.
How do I cancel?
From your account, open billing and cancel. The plan stays as it is until the end of the period you paid for, and does not renew.
Can I get a refund?
Yes, in full, when, since your paid plan started, you have run fewer than 5 calculations and fewer than 7 days have passed. See the Refund Policy.
Who handles the payment?
Polar, our Merchant of Record. Polar charges the card, handles sales tax and sends the invoice. We never see your card details.
How do I delete my account?
Send a request through Report an issuefrom your account's e-mail address. Your account, plan, usage count and saved records are deleted. Your saved records alone you can export or delete yourself at any time, from your account page.
Something looks wrong. How do I tell you?
Use Report an issue. There is no live chat; we read every report.